CHAPTER 1 : BUSINESS DRIVEN TECHNOLOGY

BUSINESS DRIVEN TECHNOLOGY

Learning Outcomes

1. Compare management information systems (MIS) and information technology (IT).
2. Describe the relationships among people, information technology, and information.
3. Identify four different departments in a typical business and explain how technology helps them to work together.
4. Compare the four different types of organizational information cultures and decide which culture applies to you.

Information Technology's Impact on Business Operations

Customer service higher than others because people always call customer service if they need help.

• Organizations typically operate by functional areas or functional silos.
• Functional areas are interdependent.

Information Technology Basics

Information Technology (IT) - a field concerned with the use of technology in managing and processing information.

Information technology is an important enabler of business success and inovation.

Managing Information systems (MIS) - a general name for the business function and academic discipline covering the application of people, technologies and procedure to solve business problems.

MIS is a business function similar to Accounting, Finance, operations and Human Resources.

When beginning to learn about information technology it is important to understand

Data - raw facts that describe the characteristics of an event.

Information - data converted into a meaningful and useful context.

Business Intelligence - applications and technologies that are used to support decision making efforts.

IT Resources

IT Cultures

Organizational information cultures include :

• Information-functional culture ; Employees use information as a means of exersicing influence or power over others.
• Information-sharing culture : Employees across departments trust each other to use information. 
• Information-inquiring culture : Employees across department search for information to better understand the future.
• Information-discovery culture : Employees across department are open to new insights about crisis.